Refund policy

We hope you love your Isla Maren purchase. If something is not right, you may request a return within 30 days after receiving your order, subject to the conditions below.

Return eligibility

To qualify for a return:

  • The return request must be submitted within 30 days after delivery.

  • The item must have been purchased directly from islamaren.com.

  • You must provide your order number and proof of purchase.

  • The item must be returned in its original packaging with all labels, accessories and promotional items included.

  • The item must meet the product-specific hygiene conditions below.

Please do not send a return to the address shown on the shipping label. Returns sent without prior authorization, or to an address other than the return address provided by us, may not be received or refunded.

Cosmetics and skincare

For hygiene and safety reasons, cosmetics and skincare products must be unopened, unused and in their original sealed packaging to qualify for a change-of-mind return.

Opened or used cosmetics and skincare products cannot be returned because of shade preference, texture preference, scent preference, skin compatibility or a change of mind. This restriction does not apply where a product is faulty, damaged, incorrectly supplied or where applicable law provides otherwise.

We recommend reviewing the ingredient list before use and performing a patch test where appropriate.

Bras and intimate apparel

Bras may be tried on briefly indoors to check the fit, but they must not have been worn beyond that fit check. Returned bras must be unwashed, undamaged and free from marks, makeup, deodorant, fragrance, body oils, pet hair and other signs of wear. All original tags and hygiene seals, where supplied, must remain attached.

Items that do not meet these conditions will not qualify for a change-of-mind refund.

Non-returnable items

Unless faulty or otherwise protected by applicable law, we cannot accept returns for:

  • Opened or used cosmetics and skincare products;

  • Bras or intimate apparel showing signs of wear, washing or removed tags or hygiene seals;

  • Gift cards;

  • Personalized products;

  • Items clearly marked “final sale” before purchase; or

  • Free gifts and promotional items, unless returned with the qualifying order.

Sale-priced items remain eligible for return unless they were clearly marked final sale before purchase.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, email hello@islamaren.com as soon as reasonably possible with your order number and clear photographs of the item, packaging and shipping label.

If we confirm a problem, we will provide an appropriate remedy, which may include a replacement, refund or other solution required by applicable consumer law. We will cover reasonable return-shipping costs for confirmed damaged, defective or incorrect items.

Starting a return

To request a return, email hello@islamaren.com with:

  • Your full name;

  • Order number;

  • The item you wish to return;

  • The reason for the return; and

  • Photographs, if the item is damaged, defective or incorrect.

If the return is approved, we will provide return instructions and the correct return address. Items sent without approval may not be accepted.

Return shipping

For change-of-mind returns, the customer is responsible for return-shipping costs. We recommend using a tracked service and retaining the receipt until the return is completed. Isla Maren is not responsible for a return parcel that is lost before reaching the designated return location.

Original delivery charges and customs duties are not refundable for change-of-mind returns unless required by law. We will cover reasonable return-shipping costs when we confirm that the item was damaged, defective or incorrectly supplied.

Refunds

We will inspect the return after it arrives and notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact hello@islamaren.com.

Exchanges

We do not currently offer direct exchanges. The fastest way to obtain a different item, size or shade is to return the eligible original item and place a new order.

Order changes and cancellations

Contact hello@islamaren.com immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or been dispatched. Once dispatched, an eligible item must be returned under this policy.

Statutory rights

This policy does not limit any non-excludable rights or remedies available under applicable consumer law. Customers in some locations, including the European Economic Area and the United Kingdom, may have additional cancellation or withdrawal rights for online purchases. Hygiene and sealed-goods exceptions may apply to certain products once opened.

Questions about returns can be sent to hello@islamaren.com.