Shipping policy

Order processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays. Processing may take longer during launches, sales, holidays, stock checks or periods of unusually high demand.

You will receive a confirmation email after placing an order and a shipping confirmation when tracking becomes available. An order containing multiple items may arrive in separate parcels and at different times. Where this happens, you will not be charged additional shipping fees beyond those shown at checkout.

Estimated delivery times

The following estimates begin after an order has been processed and dispatched:

  • United States: 3–7 business days

  • Canada: 3–7 business days

  • Other international destinations: 5–8 business days

Business days exclude weekends and public holidays. These timeframes are estimates, not guaranteed delivery dates. Customs processing, severe weather, carrier disruption, remote locations, peak seasons and circumstances outside our reasonable control can cause delays.

Any materially different estimate displayed at checkout or on a product page at the time of purchase will apply to that order.

Shipping rates

Available shipping methods and charges are displayed at checkout based on the delivery destination and order contents. Promotional free shipping, when offered, is subject to the conditions displayed with the promotion.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take up to 48 hours after dispatch to show its first carrier update.

Address accuracy

Please check your address carefully before submitting an order. Customers are responsible for providing a complete address, including any apartment or unit number.

Contact hello@islamaren.com immediately if an address needs to be changed. We cannot guarantee a change after processing begins. If an order is returned because of an incomplete, incorrect or undeliverable address, the customer may be responsible for reasonable reshipping costs unless the error was ours.

Customs, duties and taxes

International orders may be subject to import duties, taxes, brokerage charges or customs fees imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for them. We do not control these charges or customs processing times.

If an order is refused because of unpaid import charges, any refund will be handled in accordance with applicable law and may be reduced by non-recoverable return, carrier or customs costs where legally permitted.

Delays

If your order has not arrived within the estimated period, review the tracking information and confirm that the delivery address is correct. You may then contact hello@islamaren.com with your order number.

If we learn that an order cannot be dispatched within the timeframe promised at purchase, we will notify you, provide a revised estimate and offer any cancellation or refund rights required by applicable law.

Lost packages

If tracking has not updated for seven business days or the parcel appears lost, contact hello@islamaren.com. We may need to open an investigation with the carrier before issuing a replacement or refund.

Packages marked delivered

If tracking shows “delivered” but you cannot locate the parcel:

  1. Check the delivery location, mailbox, building reception and any safe place;

  2. Ask household members or neighbours whether they accepted it;

  3. Allow one additional business day, as some carriers scan parcels shortly before delivery; and

  4. Contact the carrier and email hello@islamaren.com if the parcel remains missing.

We will review the circumstances and assist with a carrier investigation. Available remedies depend on the investigation outcome and applicable consumer law.

Order changes and cancellations

Contact hello@islamaren.com as soon as possible to request a change or cancellation. We cannot guarantee changes after an order enters processing and cannot cancel an order after dispatch. Once dispatched, eligible products may be returned under our Return and Refund Policy.

Shipping restrictions

We may be unable to deliver certain products to some destinations because of carrier, customs, legal or product restrictions. If we cannot fulfil an order, we will notify you and refund the affected amount.

For shipping assistance, contact hello@islamaren.com.